At ThomasPetrx , we strive for your utmost satisfaction with every purchase. Should you find yourself unsatisfied, our Hassle-Free Returns policy is here to guide you through the process. You have a comfortable 30-day window from the day you receive your item to initiate a return.

Eligibility Criteria:

To ensure a seamless experience, kindly ensure that your item meets the following criteria:

  • The item must be in its original packaging, just as when it arrived at your doorstep.
  • It should be in its original, unused condition.
  • All attached tags and labels should be intact.
  • Ensure you have the proof of purchase or receipt handy for easy processing.

Initiating a Return:

To initiate a return, please contact us at Upon approval of your return request, you will receive a return shipping label and clear instructions on how to proceed. Items returned without prior notification will not be accepted.

Should you have any inquiries or simply want to share your experience, feel free to reach out to us at

Defects and Issues:

While we hold the quality of our products to the highest standards, we understand that unforeseen issues may arise. Should your item be damaged, defective, or if you receive the incorrect product, please notify us immediately. Our team is ready to rectify the situation and ensure your satisfaction.


Certain items, such as perishable goods, personalized creations, and personal care items, are exempt from our return policy. For safety reasons, we are unable to accept returns for hazardous materials, flammable liquids, or gases. Should you have questions regarding specific items, our team is at your service to provide clarity.

Please note that sale items and gift cards are not eligible for returns.

Return Shipping Fee:

If the product is defective or if the return is voluntary, the customer will not be charged for return shipping.

Restocking fee:

No restocking fee.


Only things that were harmed or defective because of our error will be exchanged. Sadly, we are unable to swap for a different/new color, size, or brand.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Connect with Us:

Thank you for entrusting ThomasPetrx . with your purchase. We value your journey with us and are committed to ensuring it is as smooth as possible.

For any inquiries, clarifications, or to share your thoughts, please do not hesitate to contact our dedicated team at